Of course, the creators could not fail to offer us a positive example. Against the backdrop of the system's cold functionality, nurse Susie Monahan demonstrates a fundamentally different approach. In a world where every action is directed towards obtaining data, Susie restores Vivian's agency: she covers Vivian during a gynaecological exam, talks to her, explains the actions taken during medical procedures, and is actively present in Vivian's life.
It is Susie who has an honest conversation with Vivian about the possibility that the cancer may not recede, suggesting that she record her consent or refusal regarding resuscitation in advance, thereby protecting her autonomy.
Even when Vivian is unconscious, Susie continues to talk through each action she takes. When a doctor asks sceptically why she is doing this, given that the patient cannot hear, Susie answers simply: ‘It's just nice to do.’
This episode encapsulates a crucial point about dignity: respect for a patient should not depend on their ability to respond, express gratitude, understand an explanation, or even hear it. The promise made to Vivian to ‘be there’ remains in force even when she can no longer verify whether it has been kept.